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Refund policy

Right and withdrawal period

You have a legal right of withdrawal that you can exercise under the conditions provided for in Articles L. 121-21, L. 121-21-1 and L. 121-21-2 of the Consumer Code, if you meet the conditions set by these provisions, without having to justify reasons and without having to pay penalties. The general return policy (for any refund request) of BLUE VelvET allows you to withdraw within thirty (30) days from the date of Delivery of the Products, without having to justify any reasons and without having to pay a penalty. After this period, you will no longer be able to exercise your right of withdrawal. Terms of exercise of the right of withdrawal

We offer you the possibility to complete and send your declaration of withdrawal by sending us an email at hello@bleu-velvet.fr. You will then receive a confirmation of your withdrawal by email. You may also, before the expiry of the withdrawal period of fifteen (30) days mentioned above, send any other unambiguous statement expressing your desire to withdraw to the following address: BLEU VELVET 45 rue de CANCRY 75010 Paris France.

Consequence of the right of withdrawal:

In the exercise of the right of withdrawal or in the event of non-compliance of the Product, you can return the purchased product (s) by requesting the refund under the conditions described below.

Return and Refunds Terms

Return procedure:

As part of the exercise of the right of withdrawal, the Products must be returned in their original packaging (Venetian slippers in its box), in their original state, new, unworn, unwashed and accompanied by their purchase invoice or a copy in the event of partial return. The return of a Product, in the event of a refund request, is the responsibility of BLUE Velvet and is done at your risk. Products returned incomplete, damaged, damaged, worn or sali will not be refunded.

Refunds: In the event of a refund request, the refund will be made within a maximum period of thirty (30) days from the receipt of the Product (s) by BLUE VelvET. Once the Products have been received, checked and accepted by our services, the refund, including the standard shipping fee of the initial order, will be made according to the same payment method used during the order. Please note, however, that an additional period of time may be applied by your bank upon refund. Gifts ordered from the Site Insofar as only the bank account of the person who ordered the product can be recreated, only this person can request the refund via the return procedure from the Site. The customer who purchased the gift must then follow the planned return procedure.